Hear from Our Customers

Quantum Workplace helps customers connect the dots between engagement and performance to help their employees, teams, and businesses succeed.

We have a wonderful partnership with Quantum Workplace. There was no disconnect between the expectations set in the sales process and the actual utilization of the platform. They are incredibly customer-focused and very nimble. We've been able to build deep relationships with a really great partner who is truly engaged in our success.

Nicole Davies
VP of Talent Optimization
Valet Living

 


The best part of working with Quantum Workplace is their dedicated team who is focused on ensuring we are successful with our engagement programs.


Michael Foss
Chief Human Resources Officer
Neovia



Although having software that meets your requirements is important, having a good support team is critically vital to your success. The team at Quantum Workplace has been phenomenal and really knows their stuff. Support is always helpful and quick to respond as well.

Melissa O.
Talent Management Analyst
G2 Crowd Review





The people at Quantum are experts. They make the process simple and provide excellent analysis and guidance so we can focus on actions and results.

Sonja T.
Director of HR
FOSSIL Group


As we continued our partnership with QW, we realized their high commitment to daily customer service needs, diligent project management processes, and, most importantly, genuine interest and care for our business success. I would recommend Quantum Workplace to any organization

Erin P.
Organizational Development
G2 Crowd Review




What I like the best about Quantum Workplace is they act as a partner. They work with you to look at your issues and find solutions that best meet your needs. They are always very attentive and eager to help.

Stephanie S.
Employee Development Manager
G2 Crowd Review

We're maniacal about your success.

Customer success is our top priority. From onboarding to renewal, and every day in between, we work to help you achieve your most pressing objectives. Here's the success some of our customers have seen:

125% Increase

in revenue

$18.5 Million

merger executed successfully

47% Increase

in competency growth

90% Rating

for CEO-approval metric

12% Increase

in employee net promoter score

70% Decrease

in employee turnover

Meet Your Team

These are the types of roles you can expect to work with, depending on your chosen service package.

  • Customer Success Manager

    Customer Success Managers (CSMs) at Quantum Workplace are passionate about helping our customers be successful with our software. Your CSM’s primary role is to establish and maintain a trusting relationship with you to ensure you can maximize the impact and value of our partnership. Your CSM will focus on helping you meet your objectives and realize key results. 

  • Customer Implementation Manager

    Customer Implementation Managers are a team of implementation experts who will support you during your onboarding journey. They are uniquely equipped to get you to a place of adoption efficiently and with the least amount of disruption to help your organization integrate seamlessly.

  • Insights Analyst

    Your Insights Analyst will level up your employee success strategy with their workplace expertise. They’ll help you interpret and act on employee feedback, provide best practice coaching, and advise on survey and template design.

  • Support

    Our responsive Support Team is here for you, your leaders, and your users whenever you have tech questions. They usually respond within an hour—faster than our competitors and most SaaS companies. Plus, they provide a range of support options to meet your users’ needs. Tech support (from actual humans) is available via email, live chat, or phone between the hours of 7 a.m. and 5 p.m. CT. 

Quantum Workplace employee holding a sign that says make work awesome
Quantum Workplace employee smiling and being silly
Quantum Workplace employee smiling with a coffee mug
A Quantum Workplace employee smiling and holding a blue polaroid camera.

What to Expect When You Partner With Us

No one likes surprises when working with a new software vendor. Here's what you can expect when you partner with Quantum Workplace.

Implementation

You’ll have a dedicated team of Qwirks with you every step of the way during your implementation. We provide all the right resources and tools for product education, adoption, and utilization so you can feel confident your experience will be seamless and successful. 
3 arrows that say Align, Set up, and launch and grow

Success Plans & Executive Business Reviews

We want to drive success together. As part of our commitment to helping your employees, teams, and business succeed, you’ll meet with your Customer Success Manager to develop a Success Plan to help us all keep track of your desired outcomes and actions being taken to achieve them. You'll continue to meet with your Customer Success Manager periodically to review progress and discuss any new business initiatives and goals. 
Success Plan that lists business, project, and services success

Support

Our Support Team is your employee success sidekick. They’re not only readily available to Admin users—but your employees too! Let us help you free up your time and inbox. We’ll help with the technical questions and product guidance so you can stay focused on your success. 
contact form

Change Management Success Tools

Change is hard. But we have all the resources and tools you need to drive excitement and adoption of your new performance tools: 
 

  • An easy-to-follow guide with tips and recommendations on how to effectively manage your implementation while reducing anxiety. 

  • Comprehensive Success Sites, specific to each tool, provide clarity for your employees and drive user adoption. 

  • Ready-to-use promotional templates help you create excitement about the implementation. 

  • Customizable technical resources help educate your employees on the new tool so you can put your focus where it’s needed most 

screenshot showing recognition tool and description

Help Library

From help docs to videos, our Help Library is full of readily available resources to educate you and your team on everything from product navigation and functionality to best practices. 
Help Library showing surveys and feedback topics
Jarah Banks smiling

A message from our Director of Customer Success, Jarah Banks

We know that success looks different for everyone. Our focus is to understand your key goals and provide you with reliable tools and service to help you achieve them. You can trust that, with Quantum Workplace, you have a partner every step of your journey. We’ll be there to help tackle the big challenges and to celebrate the sweet successes right along with you. 

 

Ready to partner with us?

We can't wait to work with you. Book a demo to see how we can work together to help you achieve your goals.

Book Your Demo